Welcome to My Loop Stitch Customer Help. Here you can find answers about digital downloads, crochet patterns, payments, physical products, and order support.
If you cannot find the answer you need, please visit our contact page. When contacting us about a purchase, include your order number and the email address used during checkout.
Digital Crochet Patterns
What will I receive?
Digital pattern purchases include a downloadable PDF file. They do not include yarn, crochet hooks, stuffing, finished toys, or other physical materials unless the product page clearly states that the item is handmade and physical.
How do I receive my PDF pattern?
After your payment is successfully confirmed, the download link is normally displayed on the order confirmation page and sent to the email address used during checkout.
I cannot find my download. What should I do?
- Check your inbox and spam or junk folder.
- Confirm that the email address entered during checkout is correct.
- Check the Downloads section of your My Account page, if you created an account.
- Contact us with your order number if the file is still unavailable.
Can I print the pattern?
Yes. You may download and print your purchased pattern for personal use. The pattern file itself may not be copied, resold, redistributed, shared, or uploaded elsewhere.
Do you provide help with the pattern?
We are happy to help clarify instructions from a purchased pattern. Please include the pattern name, your order number, and the specific section where you need assistance.
Orders and Payments
What payment methods are accepted?
The available payment methods are shown securely during checkout. Their availability may depend on your country and selected payment provider.
I purchased the same pattern twice. What should I do?
Please contact us with both order numbers. We will review the duplicate purchase according to our refund policy.
Can I cancel a digital order?
Digital purchases are generally final once the download has been delivered or accessed. Please read our Refund Policy for exceptions involving duplicate charges, corrupted files, or unresolved technical problems.
Handmade Physical Products
How do I know whether a product is physical?
A physical handmade product will be clearly identified on its product page. If a listing is described as a crochet pattern or PDF digital download, no finished physical item will be shipped.
Where can I find shipping information?
Available shipping destinations, costs, and delivery information for physical products are displayed on the product page or during checkout. Digital PDF patterns do not require shipping.
What if a physical order arrives damaged?
Contact us as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and explain the available solution.
Still Need Help?
Visit our Contact Us page and provide as much information as possible. We will do our best to resolve your question promptly.