Last Updated: June 2026
Welcome to My Loop Stitch. We are committed to providing high-quality crochet patterns and a great customer experience. Please read our refund policy carefully before making a purchase.
Digital Products
All products sold on My Loop Stitch are digital crochet patterns delivered as PDF downloads.
Due to the nature of digital products, all sales are generally considered final once the download has been delivered or accessed.
Refund Eligibility
We may issue a refund in the following circumstances:
- You were charged more than once for the same order.
- You accidentally purchased the same pattern multiple times.
- You experience technical issues that prevent access to the purchased file, and we are unable to resolve the issue.
- The purchased file is corrupted or incomplete, and a replacement cannot be provided.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase.
- Purchasing a pattern by mistake.
- Lack of crochet experience or difficulty completing a project.
- Failure to read the pattern description before purchasing.
- Personal preference regarding design, style, or difficulty level.
- Digital files that have already been downloaded or accessed.
Need Help?
If you encounter any issues with your purchase, please contact us before requesting a refund. We are happy to help with:
- Download problems
- File access issues
- Pattern clarification
- Technical support
Our goal is to ensure you have a positive experience with every pattern.
Refund Request Process
To request a refund, please contact us within 14 days of purchase and provide:
- Your order number
- The email address used for the purchase
- A description of the issue
We will review your request and respond as quickly as possible.
Contact Us
If you have questions about this Refund Policy, please contact us through our Contact Us page or by email.
Thank you for supporting My Loop Stitch and our passion for handmade crochet creations. 🧶💖