elcome to My Loop Stitch. Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our store or purchase our digital products.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
When you place an order or interact with our store, we may collect:
- Personal identification information — name, email address, billing address
- Payment information — processed securely through our payment provider (we do NOT store card details)
- Order information — products purchased, download history
- Technical data — IP address, browser type, device type, pages visited
- Communications — messages you send us via contact forms or email
3. How We Use Your Information
We use your information to:
- ✅ Process and fulfill your digital download orders
- ✅ Send order confirmations and download links via email
- ✅ Respond to customer support requests
- ✅ Improve our store and product offerings
- ✅ Send occasional newsletters or promotions (only if you opt in)
- ✅ Comply with legal obligations
We never sell, rent, or trade your personal information to third parties.
4. Digital Downloads & No Physical Shipping
All products sold at My Loop Stitch are digital downloads (PDF files). No physical items are shipped. Your download link is delivered to your email address immediately after payment confirmation.
We retain order records for accounting and legal compliance purposes.
5. Payment Security
Payments are processed through secure third-party providers (such as PayPal, Stripe, or WooCommerce Payments). We do not store or have access to your full credit card or payment details. All transactions are encrypted using SSL technology.
6. Cookies
Our website uses cookies to:
- Keep you logged in during your session
- Remember your cart contents
- Analyze site traffic (via Google Analytics or similar)
- Improve your browsing experience
You can disable cookies in your browser settings, though some features of the store may not function properly.
7. Third-Party Services
We may share limited data with trusted third parties who help operate our store, including:
- WooCommerce / WordPress — store platform
- Payment processors (PayPal, Stripe, etc.)
- Email providers (for order confirmations)
- Analytics tools (Google Analytics)
These services have their own privacy policies and we encourage you to review them.
8. Data Retention
We retain your personal data for as long as necessary to:
- Fulfill your order and provide download access
- Comply with legal and tax obligations
- Resolve disputes or enforce our agreements
You may request deletion of your personal data at any time (subject to legal requirements).
9. Your Rights
Depending on your location, you may have the right to:
- 📋 Access the personal data we hold about you
- ✏️ Correct inaccurate information
- 🗑️ Delete your personal data (“right to be forgotten”)
- 📦 Export your data in a portable format
- 🚫 Opt out of marketing communications at any time
To exercise any of these rights, contact us at @MYLOOPSTITCH or through our store contact form.
10. Children’s Privacy
Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.