Need help with a crochet pattern, digital download, payment, or physical order? Send us a message and we will do our best to assist you.

You may also find an immediate answer on our Customer Help page.

How We Can Help

Please contact us if you need assistance with:

• Accessing a purchased PDF pattern
• A missing or corrupted download
• Clarifying instructions in a purchased pattern
• A duplicate order or payment
• A question before purchasing
• A damaged or incorrect physical product
• General feedback about My Loop Stitch

Information to Include

To help us resolve your request quickly, please include:

• Your full name
• The email address used during checkout
• Your order number, if applicable
• The name of the pattern or product
• A clear description of the problem

For a damaged physical product, please include clear photographs of the item and its packaging.

Send Us a Message

Complete the form below and provide as much relevant information as possible. We will reply as soon as we can.

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